I’m sure I’ve mentioned before that in my Real Life I work as an unassuming sales rep for a kids publishing company. It’s pretty much my perfect job; I get to visit bookshops and talk to interested people about one of my favourite subjects.
Well this time last month I had a really crappy day when one of my clients – cranky about our new trading terms – decided that the best way for him to express his displeasure was to have a bit of a go at the rep.
I don’t cope terribly well with conflict, and it really shook me up. My manager – bless her – told me that if I wasn’t comfortable going back, then she’d “deal with” the client, but I’ve been selling in to him for over five years and this was the first time I’d ever seen him lose control. He apologised later and I’m nothing if not forgiving, so he gets a second chance.
That said, today I decided that I needed to remind him that we have a professional relationship, and that if he behaved unprofessionally towards me again by trying to physically intimidate or bully me the only thing that would happen is that he’d lose his rep.
It’s hard to be authoritative in a floral skirt or a Care Bears t-shirt so I scrounged around in my wardrobe to come up with the most business-like outfit I could put together:
It’s a little out-of-character for me, but I’m hoping it exudes an aura of professionalism. What do you think? Did I pull it off?